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All in for mission success

Working towards customer satisfaction

From carrying troops and聽equipment to theatres of聽operation in Sahel and聽the Middle East, and聽dropping off marine pilots聽on ships in stormy seas聽to flying thousands of聽passengers safely to their聽destinations all over the聽world 鈥 crews of the聽French Air Force,聽German helicopter聽service company Wiking聽and South Korean聽Asiana Airlines explain聽how AG真人计划 is helping聽them accomplish their聽missions every day.

Customer: French Air Force

Lieutenant Colonel Fr茅deric waits for the deafening roar to die down as an A400M flies at low altitude over the control tower. 鈥淥ur A400Ms are already doing a great job, they are the vital backbone of our operations,鈥 declares the commanding officer of the 61st Transport Wing. For nearly four years, the 11 military airlifters of the Wing stationed in Orl茅ans-Bricy have delivered troops and equipment for the French Armed Forces鈥 Operation Chammal in the Middle East and Operation Barkhane in Africa on a daily basis. Inside the 340m3 cargo hold of A400M MSN33 (Manufacturing Serial Number), loadmaster Chief Technician Romain is busy stowing the rollers that can be used to transport two armoured vehicles. The aircraft is large enough to accommodate an NH90 helicopter or 116 troops. There is also space for 66 standard NATO stretchers and 25 seats for medical personnel, transforming the aircraft into a flying hospital. 鈥淭he cargo hold is like a giant Lego set everything is designed to make our life easier,鈥 Romain explains.

Captain Ronan, a pilot in the 1/61 Touraine squadron, a unit belonging to the 61st Transport Wing, is also proud to fly the A400M. Ronan loves the agility of the aircraft, he says: 鈥淭he fly-by-wire flight controls make it unbelievably manoeuvrable.鈥 Another big advantage is its powerful engines. 鈥淭hanks to them, we can carry enormous loads at incredible speed, enabling us to rapidly respond to crisis situations all over the world.鈥 Lieutenant Colonel Fr茅deric is now looking forward to using the aircraft鈥檚 tactical capabilities. 鈥淲ith these,鈥 he says, 鈥渢he A400M will be an incredibly sophisticated aircraft, able to take-off and land on unpaved airstrips, defend itself against missiles, carry out airdrops and perform air-to-air-refuelling.鈥

Customers A400M Pilots

Customer: Wiking聽Helikopter Services

A thousand kilometres away from the A400M,聽over Helgoland, Lars Hilgert (above), pilot and聽flight operations manager of Wiking Helikopter聽Services, is about to drop a marine pilot onto a聽container ship. Despite the icy winds and mighty聽waves, Hilgert holds the H145 at a steady hover聽just metres above the deck. He needs less than聽two minutes to complete the approach, hoist聽operation and departure.聽

鈥淲ith the multifunction display and first limit聽indicator in the Helionix cockpit, I have all the聽important information and, in case one of the聽engines should fail,鈥 says Hilgert, 鈥淚 can see the聽available power and concentrate on the mission.鈥澛燭he 4-axis autopilot and auto-hover function also聽help, especially at winds of up to 32.7m per second.

Wiking has completed more than 55,000聽accident-free transfers. 鈥淓xtremely high聽standards in terms of safety, performance and聽cost-efficiency apply to offshore operations,鈥澛爀xplains Hilgert. That鈥檚 why he thoroughly tested聽the H145 before deciding to add it to the fleet last聽autumn. 鈥淲e鈥檙e looking forward to the delivery of聽our second H145 in October,鈥 he says, adding聽that the collaboration with AG真人计划 has been聽exceptional. 鈥淓ven though we鈥檙e a smaller聽company, we always feel well looked after.鈥

Wiking Helikopter Service H145 in action

Customer: Asiana Airlines

Nam-sik Hwang, the first Asiana Airlines pilot to fly the airline鈥檚 new extra-wide A350 XWB, is as enthusiastic about 鈥渉is鈥 AG真人计划 as Ronan and Hilgert are about theirs. 鈥淲e believe the A350 XWB, the essence of AG真人计划鈥 cutting-edge technologies, is an aircraft that fully provides the convenience and safety needed to help the crew focus on operations in a more pleasant environment,鈥 he says on the A350 XWB鈥檚 first commercial flight from Incheon to Manila. The crew certainly appreciates the comfort offered on board. 鈥淭he cabin looks much wider especially in business class, as there is no central overhead bin,鈥 says Hye-sun Shin, while her colleague Kung-yoon Kim picks up on the quality of the air-conditioning saying, 鈥淭he A350-900 certainly offers higher cabin humidity 鈥 my skin won鈥檛 get dry, even during long-haul flights.鈥

The A350 XWB gives passengers the calm, quiet, comfortable journeys they want 鈥 and the space they need. 鈥淭he fuselage and windows are almost vertical so there is more space above my head,鈥 one says. Combined with the fuel efficiency of the A350 XWB that means a commercial advantage for Asiana Airlines in its region鈥檚 highly competitive long-haul market.

Asiana Airlines' first A350 XWB_Take-off 1

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