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Technical support

Technical support

Carte HCARE 2019

AG真人计划 Helicopters provides several levels of technical support and resources to ensure the appropriate response to each query or concern.

  • 24/7 Technical expertise
  • Technical assistance
  • Technical Data
  • Continuing airworthiness management services
  • FlyScan

All technical requests can be placed online via the eRequest service on聽Keycopter聽聽and聽tracked online via the Technical Requests Management tool.

24/7 Technical expertise

AG真人计划 Helicopters customer service centers, available 24/7.

Customers requiring immediate technical assistance can reach a technical expert by calling AG真人计划 Helicopters customer service centers, available 24/7, or by submitting a technical request to the eRequest service through the Keycopter customer portal.

Keycopter eRequest service is an interactive, online communication tool for customers who require immediate responses from AG真人计划 Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be submitted and then tracked online via this tool.

AG真人计划鈥 teams of technical experts, located around the globe at one of four technical support hubs, are specialized in each AG真人计划 Helicopters product and platform. In case a customer鈥檚 technical representative is unavailable, AG真人计划 technical experts are available to assist for any technical need and query.聽

Technical聽assistance

AG真人计划聽has a team of more than 150 skilled and qualified helicopter technical representatives who can be dispatched to customer locations 鈥 providing a range of services, from on-the-job training through to troubleshooting.

During the first months of a new rotorcraft鈥檚 operation, AG真人计划鈥 technical representatives assist customer teams to perform:

  • Troubleshooting聽and fine-tuning of mechanics, avionics, structures, equipment and hydraulics
  • Optional equipment installation
  • On-the-job training
  • Consulting
  • Maintenance
  • Advanced logistics services

In聽addition, these technical experts work with AG真人计划鈥 design office and are responsible for analysing in-service incidents and responding to complex technical questions.

Technical Data

AG真人计划 provides customers with complete and accurate technical information to ensure the safe and cost-effective operation of their rotorcraft.

The primary TechData provided are a flight manual, airworthiness manuals, maintenance manuals, and procurement and identification manuals (parts and tools catalogue). These TechData cover standard and customised helicopter installations as well as optional equipment.

Technical data are provided in several formats: paper, PDF, and interactive electronic TechData 鈥 which include advanced functions such as hyperlinks, search engines and the possibility to customise documentation.

Keycopter: AG真人计划 Helicopters鈥 Online Customer Portal    
 
Military Helicopters 10 October 2014

Keycopter: AG真人计划 Helicopters鈥 Online Customer Portal

Keycopter is the AG真人计划 Helicopters portal where customers can manage their fleet on the go, 24/7 according to their most specific needs and schedule.

Read more

All of AG真人计划 Helicopters TechData are available on聽Keycopter聽via TechData services and its O.R.I.O.N. interactive viewer. This tool ensures that customers鈥 Technical Data is always up to date, downloadable and accessible 鈥 with 3D illustrations included for complex tasks. O.R.I.O.N. is accessible from any browser and on tablets through the TechData app.

Customers require immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety.

All the latest directives 鈥 such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) 鈥 are published in real time on AG真人计划 Helicopters鈥 T.I.P.I. portal (Technical Information Publication on Internet).

The T.I.P.I. app is also available for download on iTunes and Google Play.

Register for this service by clicking the link below and then clicking "inscription."

Visit the T.I.P.I website

Continuing airworthiness management services

From major tourist destinations to the busy airspace over cities, the single-engine H130 is in widespread use with sightseeing services, charter operators, and law enforcement agencies, among others.

AG真人计划鈥 continuing airworthiness management (CAM) services provide highly-effective safety and airworthiness management for helicopters operating worldwide.

Through this offering, AG真人计划 monitors all configuration and airworthiness aspects of a customer鈥檚 rotorcraft 鈥 enabling the customer to direct their focus on operations. Among the key benefits of these services are increased fleet availability, optimised maintenance operations and secured aircraft value.

CAM services are developed under worldwide aeronautics safety standards, are applicable to any aircraft, and are accessible to all customers 鈥 be they civil or military operators or financial institutions. They support fleet enrollment either from 鈥渁s built/delivered鈥 or 鈥渁s maintained鈥 configurations.

This offering can be tailored to meet customer requirements, including the following:

  • Consulting聽and training module:聽this service covers diagnosis and support for organisation and processes, regulatory and on-the-job training programme solutions, helicopter airworthiness review and airworthiness certificate renewal and recommendations, and creation and support for an approved maintenance programme (AMP).
  • CAM implementation module:聽this聽service provides referential initialisation, aircraft data loading, gathering and cleaning. It can also include the implementation of a maintenance information system.
  • CAM service module:聽this聽service provides for the performance of continuing airworthiness management under a partial or full delegation of CAM activities.

FlyScan

The AG真人计划 Helicopters comprehensive range of Health and Usage Monitoring Systems (HUMS) services is comprised of three packages capable of supporting any mission profile or organisation type.

聽FlyScan proposes three services:

  • Advise: a聽tailored service to support a helicopter customer's organisation responsible for HUMS monitoring. AG真人计划 provides proactive feedback and a weekly review of main components
  • Supervise: a聽service for helicopter customers without a vibration analysis team in their organization. AG真人计划 manages the various thresholds implemented and closely monitors any event that occurs in the fleet. A simple and regular data transfer is all that is needed for AG真人计划 to perform a thorough analysis of your aircraft records
  • Guard: A聽service well-adapted to helicopter operators already managing a HUMS system. AG真人计划 brings its expertise to your doorstep, supporting teams to survey their fleets. This package includes a specific HUMS hotline available 24/7, and commits to responding to AOG requests within a few hours

The FlyScan service packages highly contribute to maximizing your operation's efficiency, increasing both fleet availability and flight safety, while reducing the maintenance burden.

Brochures

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