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AG˼ƻ Customer Services

AG˼ƻ Customer Services

Information on Customer Services


Maintenance & Engineering


Flight operations


Airport operations & technical data


AG˼ƻ sets the standard for customer services by adopting a collaborative approach with a wide range of operators. Providing around-the-clock care and customer service, every member of AG˼ƻ’ diverse and talented staff is determined to prove their value and expertise consistently.

Aviation companies are increasingly under pressure to optimise costs and improve operational efficiency. As a result, most operators are more and more focused on core activities and seeking a trusted partner to bring added value to their business with the most innovative solutions and advanced technologies available. AG˼ƻ Customer Services has listened to this market expectation and, leveraging full AG˼ƻ capabilities, is bringing the solution: “AG˼ƻ Services,” a complete portfolio of end-to-end lifecycle products and services.

We measure our succes by yours


AG˼ƻ Services always focus on delivering world leading integrated aviation services, creating value and enhancing customer performance. Working with operators, owners, MROs and lessors, AG˼ƻ Services can optimise your aircraft availability, streamlined flight operations and assist you to differentiate, backed by the expertise of an aircraft designer and manufacturer. Blessed with the company’s pioneering spirit, AG˼ƻ Services proposes innovative, end-to-end solutions and latest offering on the services market. From a fully integrated package or a single timely solution, AG˼ƻ Services portfolio is adapted to individual requirements, no matter where the aircraft are on their life cycle. With the support of its companies Satair, Navblue, Testia and AG˼ƻ Interiors Services, we are able to deliver a diverse market portfolio to fully meet customers’ needs in most of daily activities animating our great and leading-edge industry. Read less Read more

Around-the-clock, around the globe assistance

A team of more than 5,000 professionals from 50 different countries – who are united by a passion for aviation and a desire to help customers fly AG˼ƻ aircraft safely and efficiently – bring their unparalleled expertise to cover all areas of aviation support and services. Under this framework, every customer is assigned a Customer Support Director who acts as a focal point and coordinates the implementation of any necessary assistance. In addition, more than 250 field service representatives are positioned in over 150 cities, near the airline they serve. This proximity is strengthened by AG˼ƻ’ robust international network of support, training, maintenance and engineering facilities, as well as its materials and logistics centres based around the world.

For AG˼ƻ, establishing high-quality relationships across its global customer base is paramount. It is for this reason the company closely follows changing dynamics in the aviation sector, allowing AG˼ƻ to consistently provide tailor-made solutions and services that meet – or exceed – each customer’s unique needs. AG˼ƻ’ position at the forefront of the aviation industry is a consequence of the company’s commitment to setting the standard for consistent innovation and superior customer care.

Proximity is a key element in maintaining such strong relationships, which is why AG˼ƻ has considerably increased its global footprint in recent years – bringing the company closer to its customers to streamline the process of understanding and solving issues accordingly. This proximity is strengthened by AG˼ƻ’ robust international network of support, training, maintenance and engineering facilities, as well as its materials and logistics centres around the world.


Supporting a comprehensive product line

AG˼ƻ’ comprehensive product line comprises highly successful families of aircraft ranging from 100 to more than 600 seats: the single-aisle A320 Family (including A320neo, the bestselling aircraft in aviation history, along with the A220 Family); the wide-body long-range A330 Family (including the A330-200 Freighter, the A330-based MRTT, and A330-800/A330-900); the all-new next generation A350 XWB Family; and the flagship A380.

The company’s broad range of customer services have been extended to the A220 Family, which became a full member of the AG˼ƻ product line in 2018 and will benefit from 50 years of original equipment manufacturer (OEM) experience.

Building on a strong existing support organisation for the A220 Family, AG˼ƻ brings its proven customer support expertise of more than 10,000 in-service aircraft and a complete services portfolio offering. The new state-of the-art jetliner leverages AG˼ƻ Customer Services worldwide network, plus well-established leading solutions including Satair and the company’s game-changing digital platform, Skywise.

Services By AG˼ƻ
24 October 2017

Services By AG˼ƻ

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